Fiat Lux

There’s an old truism that if you get good customer service, you tell two people, but if you have a bad experience, you’ll tell 10. So here’s my small attempt to balance the scales:

Hotwire, you guys rock. Not only do you help me book good, inexpensive rental cars, but when I needed to cancel our vacation last week, your Customer Service staff told me exactly what I needed to do to request a refund, and then they processed the refund quickly. And this despite Hotwire’s very firmly stated ‘no refund’ policies. (No, I did not purchase trip insurance.)

Things have been stressful enough around here; you helped lessen my stress. I’m deeply grateful, and you can bet I’ll be using Hotwire again in the future.

Two quick food & cooking related notes from the past weekend:

1) We’ve made the Roasted Tomato & Fennel soup recipe we came up with several times over the past few months, always to great acclaim. As a follow-up, Scott decided to try a new version of the recipe with a medley of roasted root vegetables (carrot, parsnip, and turnip, plus a leek and some garlic cloves). We weren’t sure whether beef of chicken stock would go better in this version, so we did a split-test and did half-batches in separate pots with the different stocks. The result was tasty, but not quite as successful as the tomato-fennel version. We’ll try again with some other combinations in the not too distant future.

2) We saw Ratatouille. I share Ruhlman’s highly positive take on the piece — with one caveat. My feminist funnybone got dinged by the fact that the movie was set up so that Remy the rat ALWAYS knew better than Colette when it came to food. She’s presented as a highly talented line cook who worked her butt off to get where she was. Couldn’t she be right at least once?

So around lunchtime yesterday, Scott IMed me with some Big News: a co-worker of his was looking to unload two tickets to The Police concert at Oakland Coliseum. Did we want to go?

HELL YES!

The Police broke up before I started going to concerts, so I always assumed I’d never have the chance to see them live. Then, when they announced their “30th Anniversary tour” I figured there’d be no way I’d manage to snag tickets. Instead, the tickets came to us. Nice how that worked out.

I didn’t have time to do much planning, and cameras weren’t allowed anyway, so this is the best I could do for a photo:

I’d never been to a stadium concert before, and the sheer size of the venue was definitely a drawback. But other than that — and the absolutely horribly bad opening act — we had a fantastic time. Wikipedia has a full set list, if you’re interested in that sort of thing.

Despite Stewart Copeland’s grousing, the band sounded very tight and polished to me. There were one or two moments when I thought I caught a bobble as the band transitioned into the next song, but other than that, they played extremely well for just short of two hours, including encores. Sting had to work fairly hard to get the audience energy up (I think this is where the stadium size was an issue) but the last 40 minutes or so was a big rock-out.

In short, if you get a chance to catch the tour, do so. It’s worth it.

Recently, we started using Basecamp at the office to manage some current projects. It’s working out well for some things — to-do list management and assigning tasks, for example — and it’s certainly easier to use and has a much faster learning curve than Microsoft Project. Yet I am also very frustrated by the limitations — trying to actually edit a document in their whiteboard means giving up a lot of functionality that I take for granted, for example — and this was compounded by some server-side outages I ran into while working. Each outage was relatively brief (a minute or two, maybe), but it was no fun to be kicked out of flow and brought to a complete standstill each time they happened. I eventually finished the document in MS Word and dropped the finished text into the whiteboard, rather than risk further interruptions.

In short, as far as I’m concerned, this aspect of Web 2.0 is not as great as it’s cracked up to be. And according to Wired’s Michael Calore I’m not the only one who feels that way:

In general, I found that the browser is perfectly suitable for a variety of daily office tasks — e-mail, writing and editing stories. I also lived through several technological breakdowns that had me pounding my desk in frustration, wondering what the hell I had gotten into.

Yep, that sounds about right.

But there’s more to this than the purely personal issue of having to unlearn years or even decades of computing habits. What frustrates me the most about the whole Web 2.0 ‘the browser is the application’ paradigm is how essentially unoriginal it is.

A lot of very talented and dedicated people are spending countless hours (and investment dollars) solving problems that have already been solved, and in some cases, solved very well. Look at TurboTax, to pick a handy tax-week example. It’s a great, absolutely best-of-breed application. How much time and treasure did it cost Intuit to port TurboTax to the web? What new stuff could they have done with those people and that money instead? We’ll never know.

What I would really love to see is people spending all that time, talent, and money on solving the problems that have NOT been solved yet. Search technology, for example. We’ve made some big strides in text-based search (although there is still much do do there too), but searching around graphics, video, or audio is lagging far behind. Or if you want to focus on web-based technology, can someone please come up with a cross-platform web conferencing system that doesn’t suck? Or, as Bruce Schneier pointed out in another Wired article, how about solving some of the security issues that still plague the computing world?

Wouldn’t it be great if Web 2.5 were about solving new problems, instead of re-solving the old ones?

Apropos of my comments on the last photo I posted, I need to find a good graphics editing application. I already have at least three of them on my hard drive (not including whatever graphics apps came as part of Windows XP or MS Office): Photoshop 7, ImageReady and Picasa. And of those three, none quite meets my needs.

Photoshop, is, of course, the gold standard when it comes to graphics manipulation applications. It can be made to do just about anything, if you know how to do it (and can stand waiting for the program to load — it takes forever, and I have a pretty good system here). And really, that’s the problem. Even after a number of years, I have no clue how to use 80% of what Photoshop has to offer. There are a lot of books and classes out there for Photoshop, so it’s not like I can’t fill in the gap. And I may end up doing that if I can’t find a better alternative. But still, using Photoshop for my personal photo editing feels like I’m using a Formula 1 race car to go buy the groceries. It’s nice to have all that power, but I’d really prefer to have a daily driver for just puttering around town.

I also have Adobe’s ImageReady program. It’s more or less a junior version of Photoshop, with some of the high-powered editing taken out and some new features added to make resizing photos for the Web easier. And you’d think that would be exactly what I was looking for, given my complaints about Photoshop? Well, it is, but it’s not. I hate the selection of filters that come in ImageReady. Adobe left all the cutesy filters — like the ones that will make your image look like a charcoal drawing or a mosaic — and took out the few Photoshop filters I actually knew how to use and liked using. I can crop and resize photos with ease, but editing them is still a hassle.

Finally, I have Picasa. And I don’t like it either. It’s reasonably intuitive to use, and does about 90% of what I need it to as far as photo editing goes, but unfortunately it also doubes as a photo management system. I’ve been keeping photos on my hard drive for a long time. I have a system in place for organizing them, and I really do not need Picasa trying to impose its own methodology onto my system. Even more annoying is the fact that you have to go through a series of steps and export photos into a new folder if you want to actually view the changes you have made to your photos in any application other than Picasa. More than anything else, this is a dealbreaker. It’s a huge pain in the butt. If I open a photo for editing, I want to keep the edits! I don’t want to have to export the editied photo to a new directory to have an edited version of my original photo. Finally, since Google owns Picasa, the interface is geared towards Gmail and Blogger, with no interface at all for Flickr.

On the OSS side of the house, I tried The Gimp on my Mac at work. Meh. It’s powerful but the UI was kind of a pain.

There are probably hundreds of alternative applications out there. Scott has already suggested a couple for me to try, and try them I shall. But I’d like to hear from you, too. What’s your favorite photo editor? If it’s Photoshop, how did you learn to get the most out of it?

For a lot of reasons, Scott and I haven’t been to the movies in a long time. Last night, though, we finally got over to the theater in downtown San Mateo to catch X-Men: The Last Stand (don’t worry, no spoilers to follow).

It was OK. Not as bad as I’d been lead to expect from the reviews, but not OMG awesome either. Some of the ‘continuity’ issues bothered me more than others. I’m fine with the fact that some changes need to be made to turn a comic book into a movie. But others just didn’t make sense. Argh. I really don’t want to give spoilers, so I’ll just leave it at that for now.

On the bright side, Kelsey Grammer turned out to be a hoot as the Beast. And what’s not to like about Hugh Jackman and Halle Berre?

As a bit of a bonus, there was also a tiny “DaVinci Code” protest going on outside the theater. Four people and two signs, plus a couple of bored-looking cops to make sure nothing got out of hand.

Nice juxtaposition of the US flag in there. *Sigh* I guess some people just don’t understand the concept of movies being fictional entertainment.

Although I’ve owned an iPod for quite some time now, and have bought at least 50 individual iTunes, today was the first time I actually bought an entire album from iTunes. It’s one I’ve been meaning to buy for a while but never got around to it, and decided I’d rather not wait for it to be shipped.

Rock out to Matisyahu, all y’all!

And now I need to remember to burn a copy to CD.

Thanks to the kindness of some friends, Scott and I were able to see the new musical “Lestat” in San Francisco last night.

Overall, I’d give it three out of five stars. The show has a lot going for it, it was entertaining, and the majority of the flaws are fixable ones. Whether it will ever make it to 5 stars, though, I’m not sure.

First, some technical observations. The show is done with relatively minimal set; heavy use is made of projections onto various screens. It worked better for the Paris scenes than the other locations, but overall I was OK with it. Using projections on the screen as special effects when the vampires attacked was a nice touch; and I also liked that there were no fangs and minimal blood effects. Costumes were overall good, although Gabrielle’s last costume was just weird, and I’m not sure why they chose to do the ensemble in black and white for “Welcome to the New World”. It didn’t fit. Lestat’s costumes also could use a bit of help — he seemed underdressed much of the time compared to the rest of the cast.

With one exception, the cast was very solid. I particularly liked Lestat and Gabrielle - both had powerful voices and did a good job with their roles. The actress who played Claudia was also very good - her number, “I Want More” was a highlight of Act 2 - but she was also obviously not 10 years old, and that bugged me a bit. Armand, Louis and Marius were also effective. However, the actor who played Nicolas was clearly not as good as the rest of the cast. His acting was weak and so was his voice. To be fair, Nicolas is a tough role - playing a depressed person isn’t easy - but that doesn’t excuse the vocal weakness. Perhaps he was having an off-night, but if that’s as good as he gets, I hope they recast the role for Broadway.

Before I go into the book, lyrics, and music, I want to talk about the big problem with the show, because it impacts all the rest and I’m not sure they’re going to be able to sucessfully resolve it. That’s the fact that they’re trying to cram a tremendous amount of plot — two 300+ page books — into one three-hour event. The problem is, the plot has been cut down to the barest bones of Lestat’s life story, and I’m not sure what else they could possibly cut without either ending the story sooner or deviating away from Anne Rice’s story. And yet, there’s just too much plot.

This impacts everything else. The evening felt rushed, like we were on a whirlwind tour and never had time to sit back and really enjoy the moment. The need to drive the plot forward hurt both the book and the lyrics (the latter moreso than the former; although Taupin’s inexperience with the genre probably didn’t help). The music was fine but could have been stronger in Act 1. All of the really memorable music comes from Act 2 — I particularly liked “Welcome to the New World” and “Sail Me Away” (sure to be the single off the cast album when the time comes) — but other numbers might have been better if they weren’t so focused on driving plot, plot, and more plot.

The other problem caused by the deathmarch through all this plot is that there’s a minimal focus on the emotional attachments between many of the key characters. There may be more purpose here than just driving plot, though. Readers of Rice’s vampire novels are well aware of the significnat amount of homoerotic subtext in these books. I don’t know if a conscious choice was made to de-emphasize that aspect of the story, or not, but this aspect of Lestat’s life is virtually invisible. This missing part of the story becomes even more obvious when you see that the relationship between Gabrielle and Lestat is well laid out and their bond discussed in several different scenes, but virtually no time at all is given to Lestat’s bond with Louis. One minute they meet, the next, they’re living together and Louis is unhappy. Later, when Lestat talks about how happy he was in New Orleans, it’s hard to see why unless you have your memory of reading the books to fall back on.

“Lestat” is only in the first week of previews, and is still being worked on. Much may change before its San Francisco run ends. At this point, I’m reasonably sure the show will make it to Broadway, but I also don’t see any Tony Awards in its future.

UPDATE 12/30: I’m noticing an uptick in traffic to this page. Please be aware that the show has gone through some changes since I saw it and that my comments may not be a valid criticism of the show as it currently stands. Also, I’d love to hear some feedback from other folks who’ve seen “Lestat”.

I caught a midday showing of Fahrenheit 9/11 down at the Metreon today. I walked in knowing Moore’s trying to get you to walk out feeling a certain way, and in that regard, the movie was pretty much what I expected it to be.

The first section deals with 9/11 and the Bush / Saudi / Bin Laden connection. I could definitely have done without the footage of 9/11 itself. As I’ve said before 9/11 is a very painful topic for me so I prefer to not be reminded of exactly how painful that day was. I suppose Moore wanted to get some emotional punch in before drawing all the lines between the Bushes, the Bin Ladens, and the Saudis, but it felt a little too much like I was being manipulated to feel bad.

After that, Moore deals with the various responses to 9/11 -Afghanistan and the Patriot Act mostly. And here’s what I didn’t expect. I laughed. Several parts of the middle section - particularly when two Marine recruiters in full dress uniforms are walking around a parking lot in Flint, MI looking to sign up new recruits - are quite funny in a snarky sort of way.

Moore also sidetracks into one of his bete noires - how African Americans get screwed in America. It’s a valid point that most of the kids in the armed forces are from poor backgrounds, but I think he’s stretching a point by implying that they’re all black. The issue is class not skin color. Even Moore’s own footage of Iraq shows more white faces in uniform than anything else.

And speaking of the Iraq footage - I have no idea how he got the stuff but it’s very raw and powerful. In a way I felt that this section of the movie was the most original, in that it’s something that nobody is actually showing to us here right now. It’s not easy to watch soldiers crying out in pain right after being attacked, burned bodies being dragged through streets, or soldiers putting hoods on prisoners’ heads and cracking jokes about erections. These are images that show us what is really going on in our name, though, and we need to understand exactly what price we’re paying.

It’s been widely reported that the story of Lila Lipscombe and how she loses her son in Iraq is the emotional heart of the film. It is sad, but somehow it didn’t affect me as deeply. What did make me cry? A little earlier in the film, Moore overlaid the theme song from notable 80s TV flop “The Greatest American Hero” on top of footage of Bush’s trip to an aircraft carrier to declare combat operations “over”. It’s a cheesy song but for whatever reason I have always liked it. The juxtaposition of a song I like over pictures of President Bush surrounded by happy troops was a somewhat surreal combination. And then at the line in the song that goes “Should have been somebody else” I started to cry, thinking we should have had Gore as president instead of this loser.

Yes, I’m probably weird for crying at that point instead of when Lila Lipscombe’s son dies. But that’s how it happened.

I’m glad I saw the film. I don’t think it’s going to change many - if any - minds, mostly because the people who most need to see it (hello Dad, are you reading this?) won’t bother going. And honestly, I don’t see why it got the Palme d’Or at Cannes except as a way of expressing support for the political views in the film. Unlike previous winners with a war theme, like “The Pianist” or “Apocalypse Now”, I don’t see people watching Fahrenheit 9/11 10 years from now. It’s a move for 2004, not for the ages.

All that said, it says a lot about America that despite all the problems our nation has, a film like this can be made and distributed and people can go see it without fear of reprisal. And it’s a film worth seeing.

I’ve been meaning to do this for a while now, but with the recent increase in my site’s traffic this is a good time to finally post about some coffee that people I know are helping to bring to the USA.

The company is called Cafe Cosa. According to the website, their Q’Tal Tarrazu coffee is 100% single-origin Tarrazu coffee from Costa Rica. I’m by no means a coffee expert, but it’s good stuff. Strong but not bitter. Worth a try.

Check out their website and give the coffee a try!