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Outsource Those Fries!

You can't (yet) outsource the person who actually hands the order to the customer, but you can outsource at least some fast-food jobs. The latest application of technology:

Pull off U.S. Interstate Highway 55 near Cape Girardeau, Missouri, and into the drive-through lane of a McDonald's next to the highway and you'll get fast, friendly service, even though the person taking your order is not in the restaurant - or even in Missouri.

The order taker is in a call center in Colorado Springs, more than 900 miles away, connected to the customer and to the workers preparing the food by high-speed data lines.

At least the call center is is Colorado, not Hyderabad.

Tip of the hat to The Left Coaster for the link.

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This page contains a single entry from the blog posted on July 22, 2004 10:44 AM.

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