There's an old truism that if you get good customer service, you tell two people, but if you have a bad experience, you'll tell 10. So here's my small attempt to balance the scales:
Hotwire, you guys rock. Not only do you help me book good, inexpensive rental cars, but when I needed to cancel our vacation last week, your Customer Service staff told me exactly what I needed to do to request a refund, and then they processed the refund quickly. And this despite Hotwire's very firmly stated 'no refund' policies. (No, I did not purchase trip insurance.)
Things have been stressful enough around here; you helped lessen my stress. I'm deeply grateful, and you can bet I'll be using Hotwire again in the future.
